The Website Services team at NHS England are testing early designs to understand how you find information. Your views will help us check our ideas work. Sign up to take part in our user research

Additional Resources | London

Additional Resources

Helpful reading

Reading About The Consultation

  • The Doctor's Communication Handbook; Peter Tate
  • The New Consultation - An approach to learning and teaching
    Pendleton, Schofield, Tate and Havelock
  • The trainee's companion to general practice; Rosenthal, Naish and Lloyd
    Chapter by Dick Savage "Communication in practice" 
  • The Inner Consultation; Roger Neighbour
  • Doctors Talking to Patients; Patrick Byrne and Barrie Long
  • Family Medicine; FJA Huygen and To Heal or to Harm; Richard Grol
  • Culture, Health and Illness; Cecil Helman
  • Problems with patients: managing complicated transactions. Norton, K. and Smith, S. Cambridge University Press, 1994.pp. 1-174 

Reading on Culture and Language

  • Skills for Communicating with Patients, Silverman, Kurtz, Draper. Radcliffe
  • Practical English Usage, (3rd Edition), Michael Swan. Oxford University Press
  • Intercultural Communication: A Discourse Approach, Scollon and Scollon. Blackwell
  • New Headway Pronunciation course (Upper-intermediate/Advanced) with CD, Bowler and Cunningham. Oxford
  • Consulting: Communication skills for GPs in Training (DVD set) West Midlands Deanery
  • Effective consulting DVD Peter Tate

Assertiveness in Clinical Practice

  • Access to an online workbook to help you to be assertive without damaging your working relationships: Workbook
  • Access to online e-modules: e-modules
  • Access to our PSU course: 

Websites