​​Professional Support Unit

Careers Unit Individual Support Team  Communication Skills Supported Return to Training Coaching Service COVID-19 Wellbeing Hub


The Professional Support Unit (PSU) is a free service primarily dedicated to supporting the progression of postgraduate training for healthcare professionals. 


PSU support during COVID-19 pandemic

We have increased & adapted the range of our services to support you as you face unprecedented circumstances during the COVID-19 pandemic. Our COVID-19 Wellbeing hub has further information regarding:

  • Online Wellbeing Resources (podcasts, webinars, self-support advice, links to HEE & external resources available for trainees)
  • 1:1 Support (free, confidential & independent 1:1 conversation with a senior PSU lead via telephone or on-line teleconferencing platforms)
  • Virtual Group Support (free, confidential trainee peer support groups facilitated by a trained group facilitator)
  • Online Courses (a range of e-learning and wellbeing/support courses which we will be delivering via teleconferencing platforms)


Urgent/immediate psychological support in a crisis

You can access free & confidential psychological or mental health support 24/7 via

  • The NHS Frontline service for all NHS staff: Call 0300 131 7000  (between 7am-11pm) or Text 'FRONTLINE' to 85258 (24hrs/day)
  • The BMA's 24/7 counselling service for all doctors (including non BMA members): Call 0330 123 1245 or visit The BMA
  • The Samaritans: Call 116 123 or visit Samaritans 
  • The Practitioner Support Programme's crisis line: Text NHSPH to 85258 or visit Practitioner Health


Dyslexia Assessments

Dyslexia is a specific learning difficulty that affects memory and processing speed. It may also be associated with other learning or information processing difficulties.

The prevalence of dyslexia is unknown and estimates vary between 1 - 33% of the general population. However, it is known that dyslexia and dyscalculia affects doctors, nurses and other healthcare professionals beforeduring & after their professional training. A diagnosis of dyslexia is not an indication of clinical incompetence or lack of knowledge. very bright and highly competent healthcare professionals can struggle with passing postgraduate exams due to previously undiagnosed dyslexia.

If you are in postgraduate medical education in London & the South East and have not had a full assessment previously for dyslexia you may be eligible for an assessment.

Click here for more information


Inducting, Returning and Retaining the Workforce

The PSU continues to support the induction, returning and retaining of the workforce via the following schemes:


Who can access the PSU?

Healthcare professionals within London and Kent, Surrey & Sussex, specifically:

  • Postgraduate Doctors & Dentists who hold a London or KSS training number (Foundation years until CCT) 
  • Healthcare professionals between Bands 5 - 8 in a recognised training scheme (eg nurse preceptorship or development for more specialised clinical roles)
  • Pharmacists in training: 
    • Pre-registration Pharmacists (1yr post degree programme in Trusts ) & Pharmacy technicians (2 year programme employed by Trusts)
    • Foundation Pharmacists (2 years post registration)
    • Clinical Pharmacists undertaking the 18 month General practice pharmacist training pathway as part of the NHS England pilot
  • Doctors who have passed the entry requirements & have been offered a placement on the Induction & Returning (I&R),  Retainer or International GP recruitment (IGPR) and the Clinical Apprenticement Placement (CAPS) workforce schemes


How to access the PSU support?

Access to the PSU is by self-referral. Each of the tabs ath the top of this page provides information about the services provided by the PSU and the contact/application information for each service. Alternatively, if you are unsure of what services would be most useful or you would like to access multiple services, please complete the following online application form.


Questions and queries?

If you cannot find the answer to your question on these web pages and wish to speak to a PSU Coordinator please email psu.lase@hee.nhs.uk

  • For contract related matters please first discuss issues with your line manager or employer (GP LEO for GP trainees or Trust HR department for all other trainees)
  • For physical health related problem, please also consult your GP or your local Trust's Occupational Health Department
  • For questions regarding your rotation, please liaise with the HET team or your Training Programme Director.



PSU Eligibility Criteria - May 2019

PSU Privacy Statement

Managing Fatigue associated with working nights

Complaints Policy - December 2016

Support for non training grades and post CCT

Confidentiality Policy - November 2018

Benefits of becoming a reflective practitioner - joint statement 2019