FURTHER RESOURCES
Policies and Legal:
GMC guidance on respecting colleagues
https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/leadership-and-management-for-all-doctors/working-with-colleagues#respect-for-colleagues
https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/good-medical-practice/domain-3---communication-partnership-and-teamwork#paragraph-35
GMC: Professional behaviours and patient safety programme pilot (2019)
https://www.gmc-uk.org/about/how-we-work/corporate-strategy-plans-and-impact/supporting-a-profession-under-pressure/improving-support-for-doctors-to-raise-and-act-on-concerns/professional-behaviours-and-patient-safety-programme
ACAS bullying and harassment guidance for employees
https://www.acas.org.uk/discrimination-bullying-and-harassment
Reports and Overviews:
BMA: Bullying and harassment: how to address it and create a supportive and inclusive culture. (2018) (PDF download)
https://www.bma.org.uk/media/1100/bma-bullying-and-harassment-policy-report-oct-2019.pdf
Health Education England: Managing Bullying, Harassment and Undermining
A guide to good practice in postgraduate medical education in London (2016) (PDF download)
https://london.hee.nhs.uk/sites/default/files/bullying_and_undermining_guide_update_july_2016_v4_-fm-_-2.pdf
BMA: Discrimination and Harassment (Guidance, support and information about discrimination and harassment issues in the medical profession)
https://www.bma.org.uk/advice-and-support/discrimination-and-harassment
NHS Anti-bullying Alliance: Information resources for healthcare leaders [and all staff] (2019) (PDF download)
https://www.rcsed.ac.uk/media/417910/antibullying-3april2019-002.pdf
Giving and Receiving Feedback:
Health Education England: Faculty Development – Guidelines for giving and receiving feedback
https://london.hee.nhs.uk/fd-teachers-toolkit-index
Health Education England: Giving and Receiving Feedback videos (2017)
https://youtu.be/mcr3inrIIkA
https://youtu.be/4Szdlr2S9ks
Conflict:
NHS Improvement: Managing Conflict
(This tool will give you effective strategies for managing conflict and helps you prevent or resolve attempts to derail the change process)
https://improvement.nhs.uk/resources/managing-conflict/
Blackpool Teaching Hospitals: Conflict Resolution Training Manual
https://www.bfwh.nhs.uk/onehr/wp-content/uploads/2016/02/Conflict-Resolution-Workbook-2016.pdf
Undermining:
Royal College of Obstetricians & Gynaecologists: Undermining Toolkit
https://www.rcog.org.uk/en/careers-training/workplace-workforce-issues/improving-workplace-behaviours-dealing-with-undermining/undermining-toolkit/
Royal College of Obstetricians & Gynaecologists: Undermining and belittling video case study
https://elearning.rcog.org.uk/online-resource-improving-workplace-behaviour/case-studies/case-study-2
Communication Skills:
Amused.com: Communication Skills: A guide to practice for healthcare professionals
https://www.ausmed.com/cpd/guides/communication-skills
Articles:
BMJ: Tackling bullying and undermining in the NHS (2019)
https://www.bmj.com/content/365/bmj.l1667
Nursing Times: Workplace conflict: why it happens and how to manage it (2019)
https://www.nursingtimes.net/roles/nurse-managers/workplace-conflict-why-it-happens-and-how-to-manage-it-11-02-2019/
Postgraduate Medical Journal (PMJ): Bullying in the Health Service (2013) (PDF download)
https://london.hee.nhs.uk/sites/default/files/pmj-may-2013-bullying-in-the-health-service.pdf
BMJ: Bullying Among Doctors (2011)
https://www.bmj.com/content/342/bmj.d2403